FAQs

When will my order ship?
Orders placed before 23:59 are shipped within 1–2 business days.

Do you offer free shipping?
Yes, free shipping applies to orders over €80.

Will I receive tracking?
Yes. You’ll receive an email with a tracking link as soon as your order ships.

What is your return policy?
You can request a return within 30 days after delivery. Start by emailing us at contact@misujewellery.com.

Can I change or cancel my order?
Email us as soon as possible. Once an order is processed or shipped, changes may not be possible.

Do your pieces tarnish or turn green?
Our pieces are designed for everyday wear. To keep them looking their best, avoid harsh chemicals and store them dry.

Are your pieces waterproof and hypoallergenic?
Yes. All Misú pieces are waterproof and hypoallergenic, designed for everyday wear and made to be gentle on skin.

How do I contact you?
Email contact@misujewellery.com and include your order number if it’s about an order.